 Questions
about Backing Up
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Q: How many different versions of the same file can I store?
A. You have the ability to save an unlimited number
of versions of the same file. By default, the DidUBackUp software is set
up to save 10 versions. The software includes a sophisticated wizard
that allows you to manage how old versions are handled, giving you control
over your backups and over your storage space.
Q: Can I run out of storage space?
A. No, you can never run out of storage
space. If you are using more than the storage space included in your
plan (plus any additional space that you have signed up for), then you
will receive an email approximately 7 days before the end of your billing
cycle. You will be able to continue to backup and use the service uninterrupted.
This 7 day period gives you the opportunity to delete files that no
longer need backing up or to purchase additional storage space. If you
are still over the purchased amount at the time of your next billing
cycle, you will be billed for additional storage space at the rate of
$0.0099 per megabyte (the equivalent of $4.95 per 500 megabytes) if
you have a Home User Plan or $0.00495 per megabyte (the equivalent of
$4.95 per 1 gigabyte) if you have Business Security Plan I, II or III.
Q: Can I manually start a backup?
A. Yes, you can begin a backup at any time using
the DidUBackUp software.
Q: How long will my backups take?
A. The time it takes to perform a backup will depend
on the number of files you are backing up, the size of those files and
the upload speed of your Internet connection. Please keep in mind that
for most broadband connections, upload speed is considerably slower
than download speed.
Your first backup may take hours or even days as all of
the files contained in your backup set will be transmitted to the Big G Technologies
servers. Subsequent backups will take a substantially shorter amount
of time as only files created and/or modified since the previous backup
need to be transmitted.
Q: Why is my backup taking so long?
A. The length of time it takes to backup, is dependent
on the number of files being backed up, the size of those files and
the upload speed of your Internet connection. Please keep in mind that
for most broadband connections, upload speed is considerably slower
than download speed.
Please also check to see what types of files are included
in your backup sets. Make sure you are not backing up unnecessary files
such as temporary Internet files. If you are backing up your Microsoft
Outlook ".pst" files, keep in mind that these files can be very large
and will change every time you send or receive a new email. Therefore,
you may be transmitting these large files on every backup.
Q: What types of files should I backup?
A. We recommend that you back up important data
files such as Microsoft Word and Excel documents, financial information
and key databases as well as important multimedia files such as personal
pictures. If you are using Microsoft Outlook, you may also want to backup
your emails, contacts and calendar by including your ".pst" file in
one of your backup sets.
Q: What types of files should I not backup?
A. We do not recommend that you backup Microsoft
Windows system files, applications, and temporary files (including temporary
Internet files). The DidUBackUp software contains a feature that allows
you to automatically exclude certain files from all of your backup sets.
Q: How much will my files compress?
A. Every file that is backed up will be compressed.
However, the amount of compression depends on the type of file. Some
files, such as Microsoft Word documents will often be compressed as
much as 3:1 or 4:1. Other files such as many picture and audio files
will compress very little.
Q: Can I setup multiple backup sets to run at the same time?
A. Yes, you can setup multiple backup sets to run
at the same time. However, if you have multiple backup sets that are
set at different times, please ensure that the backups do not overlap.
A second backup will NOT start if another backup is already in progress.
Q: What happens if a backup is interrupted while it is in progress?
A. If a backup is interrupted because it was cancelled
or because the Internet connection was lost, all of the files that had
been backed up before the backup ended will be available to be restored.
The backup will continue where it left off during your next scheduled
backup or, if you manually begin a backup.
Q: Can I use my computer while a backup is in progress?
A. Yes. You can use your computer normally, including
accessing the Internet while a backup is in progress. Backups should
not significantly affect your system’s performance.
Q: Will a backup occur if my computer is not on?
A. No. Your computer must be on in order for a
backup to occur. In addition, certain systems, especially laptop computers
have varied sleep, hibernate and power save modes. Depending on the
configuration of your system, DidUBackUp may or may not work properly if
your computer goes into sleep, hibernate or power-save modes. Please
check to make sure that automated backups occur if your computer enters
such a mode. If automated backups do not occur, you may have to change
the mode settings or turn the feature off.
Q: Will a backup occur if my computer is in sleep, hibernate or
power save mode?
A. Depending on the configuration of your system,
DidUBackUp may or may not work properly if your computer goes into sleep,
hibernate or power-save modes. Please check to make sure that automated
backups occur if your computer enters such a mode. If automated backups
do not occur, you may have to change the mode settings or turn the feature
off.
Q: Will a backup occur if my screen is locked or if I am not logged
in?
A. Yes. You do not need to be logged into your
computer for a backup to occur. You may also lock your screen.
Q: Can I back up a mapped drive?
A. Yes, the DidUBackUp software supports the backup
of mapped drives.
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